Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"d2ab654c175f6d37d8d934c51d7158c66233f5d1_lout","branding":{"id":"1","key":"acs","name":"IDM Kundenservice","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#1d1e1c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#424241","headerLinkHoverBGColor":"#424241","headerBadgeColor":"#424241"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9ec9634c-8880-426f-8429-dd2a61bc3a4d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNWEwZjNmNi1iMThjLTQyN2MtOWYyMS04YmZlMGYyMDc5NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllYzk2MzRjLTg4ODAtNDI2Zi04NDI5LWRkMmE2MWJjM2E0ZCI6WyJyZWFkIl19LCJleHAiOjE3NzYyMTkyNzksIm5iZiI6MTc3NjIxODY3OX0.bHTYl9eOAq6UfvOIGnmvCoNyVHcpo5eWi9s60vHDN7w&client=35a0f3f6-b18c-427c-9f21-8bfe0f207970&mode=fit","logoId":"9ec9634c-8880-426f-8429-dd2a61bc3a4d","isLogoAvailable":true,"helpCenterTitle":"Welcome to IDM gGmbH's Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Hilfebereich der IDM gGmbH","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to IDM gGmbH's Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9f9107dd-a753-41dd-9300-28cf0d326c3b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNWEwZjNmNi1iMThjLTQyN2MtOWYyMS04YmZlMGYyMDc5NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmOTEwN2RkLWE3NTMtNDFkZC05MzAwLTI4Y2YwZDMyNmMzYiI6WyJyZWFkIl19LCJleHAiOjE3NzYyMTkyNzksIm5iZiI6MTc3NjIxODY3OX0.slCrCOsl-k4JVvdbOcx6c1a6mPYNKvHwVBz2z45HIZk&client=35a0f3f6-b18c-427c-9f21-8bfe0f207970&height=300&mode=fit","bannerMediaApiFileId":"9f9107dd-a753-41dd-9300-28cf0d326c3b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"acs","projectId":10132,"serviceDeskId":1,"name":"IDM Kundenservice","description":"<p>Hier finden Sie das Kundenservice-Portal der IDM gGmbH. Wir bieten Ihnen hier Service für unsere Anwendungen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10139","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://helpdesk.service.idmedizin.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[1],"key":""},{"id":"10138","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://helpdesk.service.idmedizin.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10138,10139]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"35cf3dfb-886c-3dc8-b592-ff67432f6ac3","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://idmedizin.atlassian.net","https://internal.jira.idmedizin.de","https://helpdesk.service.idmedizin.de"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNWEwZjNmNi1iMThjLTQyN2MtOWYyMS04YmZlMGYyMDc5NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTQxOTU4NTczMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjE5ODc5LCJuYmYiOjE3NzYyMTg2NzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WmbHARZ9UYTlfxd6Tl6hI1JTorDjGm_zYxCmktm5rIk","targetCollection":"upload-user-collection-1419585732","endpointUrl":"https://api.media.atlassian.com","clientId":"35a0f3f6-b18c-427c-9f21-8bfe0f207970","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10139,"projectId":10132,"issueType":{"id":"10139","name":"Ask a question"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10320,"iconUrl":"https://helpdesk.service.idmedizin.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10139","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10139","calendarParams":{"firstDay":0,"date":"2026-04-15T04:04:39+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"35cf3dfb-886c-3dc8-b592-ff67432f6ac3","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://idmedizin.atlassian.net","https://internal.jira.idmedizin.de","https://helpdesk.service.idmedizin.de"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNWEwZjNmNi1iMThjLTQyN2MtOWYyMS04YmZlMGYyMDc5NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTQxOTU4NTczMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjE5ODc5LCJuYmYiOjE3NzYyMTg2NzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WmbHARZ9UYTlfxd6Tl6hI1JTorDjGm_zYxCmktm5rIk","targetCollection":"upload-user-collection-1419585732","endpointUrl":"https://api.media.atlassian.com","clientId":"35a0f3f6-b18c-427c-9f21-8bfe0f207970","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}